Canon 24-70mm lens and repair paperwork | Panasonic G1 and Olympus 17mm f/2.8 lens; exposed 1/25 sec. @ f/2.8, ISO 400. | Color corrected with X-Rite Color-checker Passport

Background

In my Lightroom library, 5,824 photographs were captured with my Canon 24-70mm f/2.8L lens that I purchased  in the summer of 2005.  While the actual numbers of images made with the lens are certainly higher (I delete a fair amount), it is the most used lens that I have.  The second place honor goes to my 50mm f/1.4, with 1,856, and third runner up is the 400mm f/4 DO IS lens and its combinations with the 1.4x and 2x teleconverters.

Because of the heavy use that my 24-70 receives, I had become concerned that it was getting a little worn.  While cosmetically it looks fantastic–better than camera bodies that have been used less–I noticed that the zoom was a little “stiff” sometimes, one of the mounting flanges was a little dog-eared, and I wondered about the effectiveness of the rubber seal after all of this time.  This lens has been to Africa, the Galapagos, and all over the United States.  It’s been exposed to blowing sand, blizzards, and rainstorms.  It’s banged against countless door frames and walls as its hung on my camera body, slung over a shoulder.

Along with my 1D IIN, it survived the downpour that sent my 50mm to the repair shop this past fall.  My 400mm DO actually went in for a repair in 2007 when its image stabilizer died in Kenya, and the 50mm was inspected and repaired in October.  But I had two vouchers for Canon to clean and inspect my gear for free that were due to expire this coming March, and they were burning a hole in my filing cabinet, so to speak.

I received the vouchers as part of re-upping on Canon Professional Services last year, and did not think much of them at the time.  I’ve had these clean & check vouchers in teh past, and let them lapse without using them.  However, something told me that my semester of working for the Columbia Missourian had strained a lot of my gear.  So, as soon as Christmas was over, I packed up my 1D IIN and my 24-70 and shipped them off to Canon’s facility in Jamesburg.  I figured that the worst that would happen is that Canon would clean my 1D’s sensor for free.

Continued after the jump!

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Tags: Canon, repairs
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The other night I found myself on assignment in the pouring rain and my 1D Mark II N, as well as my cell phone and a 50mm f/1.4 lens, all came into contact with the buckets of cold water falling from the sky.  After I got home, as a result of improper weather precautions, generally wet conditi0ns, and some forgetfulness regarding the acclimation of a cold camera body to a warmer, drier environment, I found myself resorting to dunking my lens, cell phone, and even my 1D II N into containers of rice.  To recount: rice: 1, weather: 1.  My cell phone came back alive, but my 50mm is on its way to Canon’s facility in Jamesburg, N.J. at this moment.

What I didn’t mention much in my previous posting was the sad state of my 1D II N’s viewfinder.  It completely fogged up after coming home, and I immediately began to kick myself for not sealing it in a plastic bag before taking it inside, as the viewfinder had not been a problem–had not been fogged up–before bringing it in.  Absolutely brain-dead stupid!!!

1D II N with rear viewfinder cover plate / convex lens removed.

Anyone who knows me well knows that one of my greatest personality flaws is my impatience.  When I want something to work, I want it to work right now.  I also have a tendency to tinker with the electronics that I own; when they stop working and they’re within warranty, I’ll send them in for repairs.  Why not?  But when something is long-since out of warranty, I have the proper tools, and the fix looks like something anyone can do, why should I spend lots of money to FedEx the product to the manufacturer to have them do exactly what I could have done, and have them bill me for it?

Story continued after the jump!

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Tags: Canon, condensation, EOS 1D Mark II N, fog, moisture, repairs, viewfinder
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Memorial Stadium in the pouring rain. The Nebraska Huskers beat the Missouri Tigers in a last-minute comeback in the 4th quarter to win 27-12 on Thursday, October 8, 2009 in Columbia, Mo. / Canon 1D II N and 24-70mm f/2.8L lens @ 42mm; Exposed 1/60 sec. @ f/5.6, ISO 1600

This evening I spent a solid two hours in the pouring rain to photograph fans outside of Memorial Stadium before tonight’s football game.  In particular, my editors wanted a photo for Vox Magazine that would illustrate the tremendous amount of refuse and recycling generated by the tailgaters to football games.  Too bad that the assignment seems to have killed my 50mm f/1.4’s autofocus, and possibly my cell phone!

More after the jump

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Tags: football, photography, problems, rain, repairs, tailgating, wet
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I am not certain to what extent it is common knowledge that Canon’s teleconverters (TC’s) can develop problems with their locking pins. Specifically, that the locking pin becomes “sticky” and does not always engage into the lens to which it is being attached.  This past April, on Artie Morris’ Fort DeSoto, Florida IPT, one participant’s Canon DSLR and 1.4x TC fell off of his 500mm lens.  The TC’s faulty locking pin, which never engaged into the 500mm lens, led a counter-clockwise turn of the camera and lens (via the lens’ tripod collar) to become a near disaster.  Thanks to a flash cord attached to the camera’s hot shoe, the camera splashed in the salt water but bounced back up and later recovered–it was never wholly submerged.

Ever since that event, I’ve been far more aware of the condition of all of my Canon TC’s and extension tubes.  I noticed shortly thereafter that my 1.4x II TC’s locking pin began to engage only half of the time.  Pushing the lever forward would force it to work, but did not constitute a fix.  Finally, I sent it to Canon Jamesburg at the very end of April and had it repaired for $70.00.  However, the fix did not last!

This November at Bosque del Apache I noticed that the locking pin was developing the problem that Canon repaired at the end of the spring.  It had been six months and three weeks: three weeks outside of Canon’s warranty on all repairs.  The good news–and kudos to Canon–is that sending it in with a letter explaining the problem, and a copy of the dated invoice from the repair in April, led them to repair the TC free of charge.

Just let it serve as a warning: if anything is not working as it should, and it is of enough concern that you need to remind yourself whenever using it to exercise caution because it could break, just get it fixed!  The last thing you want is to lose a $4000 camera body because you didn’t want to pay for a $70 repair.

Tags: Canon, locking pins, problems, repairs, tele extender, teleconverter, warnings
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